Ciocca's Cleaning & Restoration is a premier provider of comprehensive cleaning and restoration services based in Fort Wayne, Indiana. Founded in June 1997 by an entrepreneur with a deep-rooted passion for customer service and innovation, the company has evolved significantly over the years. Initially launched as a part-time janitorial service by its president, Ciocca's has since expanded its offerings to include a diverse range of services tailored for both commercial and residential clients.
The company's service portfolio encompasses commercial cleaning, vinyl tile, ceramic and marble floor cleaning, window washing, and carpet cleaning. With an operational model that caters to various client needs, they provide flexible cleaning schedules, offering everything from one-day-per-week service to nightly cleanings.
In a bid to enhance service delivery, Ciocca's launched Xtreme Carpet Cleaning in 2003 and acquired GMP Cleaning & Restoration in 2006. This strategic merger allowed for a broader array of offerings, including water and fire damage restoration, mold remediation, and air duct cleaning, positioning Ciocca's as a comprehensive one-stop shop for cleaning and restoration needs.
At the core of Ciocca's operational ethos is a commitment to exceptional customer communication, which they achieve through their 24/7 online ticketing system, Easy Clean Management. This innovative platform enables clients to submit requests at any time, track the status of their inquiries, and receive notifications regarding updates.
With a dedicated team of over 100 employees, Ciocca's Cleaning & Restoration has established itself as a leader in the cleaning industry of Fort Wayne and Northeastern Indiana. Their certifications by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and membership in the Association of Specialists in Cleaning & Restoration (ASCR) and ISSA signify their ongoing commitment to industry standards and training.
Ultimately, Ciocca's stands out not just for their extensive service offerings but for their commitment to integrity, customer satisfaction, and continuous improvement, striving to exceed customer expectations in every project.
