Founded in 1889, Columbia Mutual Insurance Company is a mutual insurance carrier with over 130 years of experience in providing exceptional service and value to policyholders, primarily in the commercial insurance sector. Our mission is rooted in building enduring relationships with our customers, and we achieve this by fostering strong partnerships with independent agents dedicated to delivering personalized service tailored to individual business needs.
At Columbia, we understand that small businesses are the heartbeat of America. Our focus on innovation and continuous improvement means we actively adapt our offerings to meet the changing landscape of the insurance marketplace. With a 98% claims satisfaction rate, we've established a commitment to excellence that resonates with our clients and reinforces the trustworthiness attributed to our services.
Operating in 14 states, our headquarters is located in Columbia, Missouri, and we have additional offices in cities like Atlanta, Austin, and Omaha. As a company without shareholders, we prioritize the needs of our policyholders, allowing us to manage expenses more effectively and offer competitive rates. The unique structure of a mutual insurance carrier promotes a focus on community and customer welfare rather than profit maximization.
Over the decades, Columbia Mutual has evolved to include a diverse range of insurance products and services, including coverage for auto service contractors and various retail operations. Our longstanding heritage of insuring peace of mind aligns with our vision for the future, where we continue to protect and empower individuals and businesses pursuing their American dreams.
