Facilities Performance Group, LLC (FPG) is a leading provider of comprehensive facility maintenance and support services with a strong commitment to quality and customer satisfaction. Based in Hernando, Mississippi, FPG has been in operation for over a decade, serving a diverse range of industries including aviation, education, utilities, logistics, and manufacturing. The company is dedicated to delivering exceptional value through customized solutions tailored to meet the unique needs of each client.
FPG's philosophy emphasizes the importance of maintaining high standards in service delivery. The foundation of their operational excellence is their ISO 9001:2008 certification, which reflects the company’s commitment to quality, continuous improvement, and systematic processes across 28 functional areas. This rigorous approach not only enhances service quality but also enables FPG to proactively address potential issues before they escalate.
By continuously monitoring performance and conducting service-quality gap analyses, FPG has successfully implemented innovations that have dramatically reduced costs for clients while increasing satisfaction ratings. For instance, FPG has been instrumental in helping a Fortune 100 client reduce paper product inventory costs by up to $30,000 per month. Through these initiatives, they have demonstrated a focus on efficiency and sustainability, recycling over 10 tons of waste daily for one client.
FPG prides itself on its team of dedicated professionals, ensuring they receive ongoing training and support to foster a culture of team collaboration and ownership. Safety is also a top priority; FPG maintains a proactive safety program aimed at achieving zero incidents among personnel. This commitment extends to all subcontractors as well, emphasizing a culture of accountability and shared responsibility for safety practices.
In essence, FPG stands out in the facility maintenance sector by promising and delivering exceptional service driven by innovation, quality, and a steadfast focus on customer needs, making them a trusted partner for businesses aiming for operational excellence.
