HEI Hotels + Resorts, founded in 1985, has established itself as a premier privately held hotel investment and third-party management company. Initially emerging as a small hotel investment firm, HEI has evolved over the last 35 years into a significant player in the hospitality industry, recognized for its expertise and stewardship over institutional-quality hotel assets. The company began as an owner/operator and quickly transitioned to become a leading hotel private equity fund sponsor, successfully navigating various economic cycles while maintaining strong relationships with prominent institutional capital partners.
The journey of HEI began with its founders Gary and Steve Mendell, who, along with Stephen Rushmore from HVS Global Hospitality Services, understood the vital link between management decisions and real estate value. This insight led to the establishment of a dedicated management arm, enabling the creation of an integrated approach to hotel ownership and operations. The company's prowess in attracting institutional partners culminated in multiple successful fundraising rounds, securing significant capital for investments in high-profile hotel properties.
Today, HEI's portfolio consists of over 100 hotel assets, representing more than 25,000 keys across various markets, including urban, super-suburban, and resort destinations. The company's operational philosophy combines a deep appreciation for both the art and science of hotel management, where understanding guest preferences plays a crucial role alongside data-driven strategies to optimize profitability.
A unique aspect of HEI Hotels + Resorts is its commitment to its associates. Central to their culture, dubbed 'HEI Loves,' the company invests heavily in talent development and employee satisfaction, ensuring that associates feel valued and empowered. This emphasis on people translates into exceptional guest experiences, making HEI a trusted name among leading hotel franchisors, capital partners, and guests alike. With a history marked by innovation and excellence, HEI continues to lead the industry by maximizing hotel real estate value while fostering a workplace culture that prioritizes teamwork and outstanding service.
