On Time Experts, based in Garland, Texas, has been a leading provider of HVAC and plumbing services in the Dallas-Fort Worth area since its inception in 1981. Founded by Bob Dolton, the company has built a legacy around commitment to customer service and operational excellence. Despite facing challenges such as a health crisis early on, Dolton's dedication to his customers established the company's core philosophy of 'Whatever It Takes' to ensure service satisfaction.
Over the years, the company evolved significantly, having expanded from its humble beginnings with a single truck to becoming a trusted name in the industry. After Dolton sold the company, Randy Kelley, who started as a technician, purchased it in 2012 and rebranded it as On Time Experts to emphasize its commitment to timely and effective service.
Under Randy's leadership, On Time Experts has prioritized customer experience by ensuring that clients receive immediate assistance. They guarantee same-day service for all HVAC and plumbing needs, whether it's an emergency situation or routine maintenance. This level of responsiveness, combined with their integrity and professionalism, has made them a go-to choice for residents in the DFW Metroplex.
Their comprehensive services range from air conditioning and heating installations to plumbing repairs and water quality improvements. The company is proud to maintain a strong family-oriented approach, treating customers like members of their own family, which manifests in policies that empower employees to make it right for the client, no matter the cost.
On Time Experts continues to thrive due to its unwavering commitment to quality service, transparency, and customer satisfaction, securing its place as a premier HVAC and plumbing service provider in the region.
