PumpTex Inc., founded in 1997, began with a mission to revolutionize customer service within the retail petroleum service industry. Initially operating from a garage, the company has expanded significantly, establishing itself as a key resource for convenience stores, fueling facilities, and service stations. Acknowledged as 'first responders' in the industry, PumpTex prioritizes rapid response to service calls, striving to restore operations with minimal downtime.
The foundation of PumpTex lies in its core values: respect, deliver value, communicate, improve, and invest. These principles guide every aspect of their operations, ensuring that clients receive unparalleled service and support. The company is committed to achieving a 'first time fix' for their customers, with a strong emphasis on having a well-stocked inventory and highly trained technicians who are equipped with the latest industry knowledge and technologies.
Customer service is a hallmark of PumpTex's ethos. They not only address immediate needs but actively work with clients to prevent future issues, enhancing profitability and operational efficiency. Recognizing the diversity of their clientele, from multi-chain stations to smaller local operations, PumpTex tailors its services to meet the unique requirements of each customer, fostering partnerships based on trust and respect.
PumpTex is more than just a service provider; it integrates innovative technologies and real-time solutions to ensure their clients can maximize their uptime and revenue. Their commitment to excellence, quick responses, and professional relationships sets them apart in the petroleum service landscape. With a vision to elevate the industry’s standard of customer service, PumpTex continues to thrive, ensuring that they keep their clients 'pumping' efficiently and effectively.
