The Pool Man of Key West is a premier pool service contractor operating in the lower Florida Keys since 2004. Fully licensed and insured, the company specializes in a range of services including weekly pool cleaning and maintenance, pool equipment repairs and installation, leak detection, and pool resurfacing. The business has established a solid reputation for being the most dependable and professional pool service provider in Key West, following its purchase by Ben Bortner in late 2019. Under his leadership, the company aims to elevate service standards in the local pool service industry.
A notable aspect of The Pool Man of Key West is its commitment to team excellence. The company prioritizes attracting, hiring, training, and retaining highly skilled employees, leading it to be regarded as an employer of choice in the community. They offer competitive pay, access to employee benefits, and promote a fun work environment, which has contributed to a workforce with impressive tenure, with many employees having been with the company for over three years.
To enhance service quality, all technicians are required to obtain the Certified Pool & Spa Operator® (CPO®) Certificate, ensuring that they are well-versed in pool safety and maintenance. This dedication to education results in The Pool Man of Key West having one of the highest numbers of CPO® certified technicians in the area. The company is further supported by two full-time repair technicians who manage a significant inventory of new and replacement parts, enabling them to provide prompt service and repairs, often on the same day or the next business day.
In addition to their cleaning and repair services, The Pool Man of Key West utilizes modern technology, including a mobile app that allows technicians to send real-time service updates to customers after each visit, which keeps clients informed and reassured about the state of their pools. The company also emphasizes quality control through random checks by an operations manager, which underscores their commitment to customer satisfaction and service excellence. Overall, The Pool Man of Key West stands out as a reliable and knowledgeable option for pool care in the picturesque setting of Key West.
