UG2 is a leading provider in the facility services industry, founded in 2012 by Louis J. Lanzillo, Jr., with a mission to establish a new standard of excellence and leadership in facility management. Headquartered in Boston, Massachusetts, and with a presence across major U.S. cities, UG2 focuses on building long-lasting partnerships with clients by offering customized solutions tailored to their specific needs.UG2’s service offerings span janitorial operations, maintenance, workplace solutions, and landscaping, catering to diverse sectors such as healthcare, education, commercial, and life sciences. The company prides itself on its exceptional customer service, which is highlighted by an industry-leading 98% customer retention rate. The firm employs a customer-centric approach, often described as being in the 'relationship industry,' where understanding client goals is paramount.
In addition to its local service teams, UG2 invests in technology and innovation, implementing best practices, and adopting sustainable solutions that enhance operational efficiency and safety. By having a dedicated team and a process-driven methodology, UG2 ensures that service delivery is consistently exceptional, right from recruitment and training to performance evaluation.
Their commitment to cleanliness and environmental sustainability is evident in programs such as the UG2 ReNew℠ Program, which adapts facility management strategies according to the latest health and safety guidelines, particularly in response to challenges posed by events like the COVID-19 pandemic.
With a collective experience exceeding 350 years within their leadership team, UG2 embraces continuous improvement and innovation as they strive to shape the future of facility services. Their ultimate goal is to be recognized as the 'partner of choice' for clients who demand the highest standards of service in their facilities.
